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Terms & Conditions

What is the cancellation policy for the conference?
Cancellation Policy

  1. Where permitted, you may cancel all or part of your registration. Notification of cancellation must be made in writing and sent by email or mail to CILT Australia ( admin@cilta.com.au or P O Box 3161 Caroline Springs VIC Australia 3023).
  2. If your cancellation notification is received by the CILT Australia at least five business days or more before the start date of an Event that is not a Conference, CILT Australia will provide you with a refund of 80% of the Fees minus any administrations costs (as reasonably determined by CILT Australia). No entitlement to repayment arises for cancellations with less than five business days of notice.
  3. For a Conference, if your cancellation notification is received by CILT Australia:
    1. 41 business days or more before the start date of the Conference, CILT Australia will refund you the Fees minus an administration fee of 10%;
    2. between 40 business days and 21 business days before the start date of the Conference, CILT Australia will provide you with a refund 50% of the Fees; and
    3. between 20 business days or less before the start date of the Conference, no refunds will be made.
  1. Refunds will not be granted if you fail to attend or where a substitute is refused entry.
  1. For Accommodation, you may cancel your Accommodation by written notice to the CILT Australia. Your accommodation Fee will be refundable subject to the Hotel’s cancellation policy (as available on the registration form).
  1. Cancellation pursuant to clause e does not terminate our agreement with you, which continues until resolution of all outstanding matters to CILT Australia satisfaction.